support line

The support line can help you with any personal questions, worries or advice you might need as a student at the University of Reading.

Call or access via the app:

Wisdom: Learn, grow, thrive app.

0800 023 2466

Every student at the University of Reading has:

Unlimited access to 24/7/365 to this confidential telephone helpline
Legal information services including information and signposting for concerns such as landlord and tenant
Debt and financial advice and information including access to long term support via Stepchange
24/7 Crisis Assistance Support available day and night
Family advice line on topics such as childcare or eldercare
Free access to the wellbeing Wisdom: Learn, grow, thrive app
Language Line - offers high quality interpreters and translation services in over 240 languages

Ways you can access the services:

Call the free (from the UK) helpline number 0800 023 2466
Download and call via the the app available at apple and Google Play stores
Email /call back request
Video call
Live chat
Wisdom AI
Students not based in the UK can access the support services for free via the app, portal and video call.

Login details:

Wellbeing Wisdom app unique code: MHA268185
Username for online portal: reading
Password for online portal: university

Download the support line app

Support in your preferred language

Removing barriers to your support

The support line offers a confidential high quality interpreter and translation service in over 240 languages.

Call 0800 023 2466

Download and call via the the app available at apple and Google Play stores

Emergency and urgent help

What is the difference between emergency and urgent?

Emergency: a situation that poses an immediate risk to health, life, property, or environment.

If a serious, unexpected and often dangerous situation requires immediate attention, you need to contact emergency services (999): i.e. someone has been hit by a vehicle and needs immediate attention for their injuries, you will need to contact an ambulance.

Urgent: An illness, situation or injury that requires urgent attention but is not a life-threatening situation: i.e. if someone is seeking help with their mental health, but they are not in immediate danger.

Contacting emergency services

Call 999 for emergency services (fire, ambulance, police) If you find yourself in an emergency. This is when you or someone else is seriously ill or injured and a life is at risk.
Royal Berkshire A&E department.

Emergencies on campus

Call 0118 378 6300 in the case of an emergency on campus. The University Security Team will be able to assist you in contacting the emergency services if necessary.
Call 0118 378 7799 for any other non-emergency campus security concerns.

Urgent help or support

Call 111 (NHS) or your GP If you have an urgent medical problem and you’re not sure what to do. Find out more.
Call 101 (Police) or Report crimes online if it is not an emergency. Find out more.
Visit your local Accident & Emergency department, walk-in centre, minor injuries unit or urgent care centre.
Visit or call your local GP.
Talk to your local pharmacist.
University of Reading Security Team. General enquiries: 0118 378 7799 / Email: securitycontrol@reading.ac.uk

Urgent mental health support

Call 116 123 to contact the Samaritans for free 24 hours a day, 7 days a week. Whatever you're going through, a Samaritan will face it with you.
Call 0800 129 9999 to contact the NHS Mental Health Crisis Team. If you need urgent help, but it's not an emergency.
Call or text 0800 068 4141 to contact PAPYRUS, the national UK charity dedicated to the prevention of young suicide. The service is staffed by trained mental health professionals 10:00 – 21:00 weekdays and 14:00 – 17:00 at the weekend.
Text "SHOUT" to 85258 to contact the Shout Crisis Text Line.
Contact Your doctor/GP practice. If you are registered with the University Medical Group in Northcourt Avenue, contact: 0118 987 4551. Otherwise, please contact the doctor that you are registered with.
Visit our Suicide awareness webpage for more information and links.

If you're worried about someone

If you are concerned about someone’s welfare and think they need support, please encourage them to use the Student Wellness Check or come in to see the Welfare team. You can call them on 0118 378 4777. If they are living in halls, you can also contact the relevant Hall Warden. We will always act upon concerns raised although sometimes we are unable to speak to you about concerns you have raised due to confidentiality.

Take a look at our section Medical and general health for more information on local GP's, Meningitis and information in relation to your health at university.

24hr student support helpline

Wisdom: Learn, grow, thrive app.

0800 023 2466