Ask us a question

You can access the Ask a Question service using this link, from any device with internet access.

Log in using your University username and password.

Once logged in you will be presented with two options:

KNOWLEDGE
> If you are searching for specific information.  Use the search function to enter related key words or phrases.

REQUEST
> Use this option to ask your question and be directed to the relevant teams
> Please chose the most appropriate category and submit your query.
> Now we have your request and our teams will respond to you as soon as possible.
> You will be able to see responses in your account, and a copy will also be sent to your email.

Students on certain courses will not be able to login to the service, but relevant contact information will be provided on your screen.

You can see your logged questions and all responses in the 'My Lists' section under 'My Cases'

Please report your issues to the IT service desk team who will be able to help.

Please read our accessibility statement for full details.

You can reach us by by visiting the Careers Centre on Level 1 Carrington Building, emailing careers@reading.ac.uk or calling 0118 378 8359.

To contact the Accommodation Office to apply to change or cancel your room you should email the Accommodation Team at: accommodationonline@reading.ac.uk To contact the Accommodation office to report a problem with your university accommodation, please use the Halls Hotline webform.

Urgent problems with university accommodation can be reported 24 hours a day on 0800 029 1984.

The University of Reading welcomes disabled students and has a dedicated Disability Advisory Service. The service offers advice and guidance to students with any disability, mental health condition, or specific learning difficulty (SpLD). The service can be contacted by:

Telephone: 0118 378 4202

Email: disability@reading.ac.uk

The service is based in the Carrington building at Whiteknights Campus, with reception open Monday-Friday, 10:00-16:00.

You can report issues and seed advice via the IT service desk

The University Security Team can be contacted by:
Phone: 0118 378 7799 (general enquiries)
Phone: 0118 378 6300 (emergencies only)
Email: securitycontrol@reading.ac.uk

The Student Financial Support Team can be contacted by:
Telephone: 0118 378 55 55
Email: studentfunding@reading.ac.uk
Alternatively, you can visit us on the Ground Floor of the Carrington building.

Drop in sessions run during term time every Monday, Wednesday and Friday from 9:30 to 12:00. You do not need to make an appointment to attend, simply just drop by.

The Study Advice Service can help you develop more effective ways of studying. They are a team of specialists who can offer academic support alongside that given to you by your tutor. They can talk to you about essay and report writing, time management, reading and note-making, exam revision, dissertations and the way you study. You can book a one-to-one advice session, tailor-made to your needs and completely confidential.

Email: studyadvice@reading.ac.uk
Telephone: 0118 378 4242
Where: Ground floor, Library
Drop-in quick queries: 13:00-14:00, Mon-Fri during term time
Bookable one-to-one sessions available: 09:00-17:00

Contact the International Student Advisory Team

• Immigration or Home Office Compliance enquiries email: immigration@reading.ac.uk
• General enquiries email: Int.Adv@reading.ac.uk, phone: +44(0)118 378 8038
• To book an appointment visit the appointments webpage

Alternatively you can visit your Support Centre in person.

There are four Support Centres located across the Whiteknights and London Road campuses:

- Edith Morley, building foyer - supports School of the Built Environment (SBE), School of Humanities (HUMS), School of Philosophy, Politics and Economics (SPPE) and School of Law

- JJ Thomson, building foyer – supports School of Mathematical, Physical and Computational Sciences (SMPCS), School of Biological Sciences (SBS), School of Chemistry, Food and Pharmacy (SCFP), and School of Archaeology, Geography and Environmental Sciences (SAGES)

- Earley Gate, Agriculture building foyer – supports School of Agriculture, Policy and Development (SAPD), School of Art and Communication Design (SACD), and School of Psychology and Clinical Language Sciences (SPCLS)

- London Road, building 16 – supports Institute of Education (IoE)

You can use our campus maps to help you find the building you need.

In addition, the following specialist advisory services are available in the Carrington building:
Careers, Counselling and Disability, Student Welfare, Student Financial Support, and International Advisory and Visa

If you require visa or immigration assistance, please book an appointment with the International Student Advisory Team, based in the Carrington building. You can book an appointment online or in person at the Student Services reception desk in the Carrington building, ground floor.

You can talk to someone day or night with the free 24HR Support Line.

Wisdom: Learn, grow, thrive app.

0800 023 2466