Ask us a question | University of Reading

Let us signpost you to the right support: Ask us a Question

There are four Support Centres across Whiteknights and London Road campuses. Degree programmes are aligned to specific Support Centres and your question will be channelled to the Support Centre for your area of study. Teams in the Support Centres will either support you directly or signpost you to specialist advisory teams across the University, or to your school.

Student Services will be closed for the Christmas break from midday Tuesday 23 December until Monday 05 January. Any enquiries raised during that time will not be dealt with until staff return on Monday 05 January, students may therefore experience delays in response times and will need to allow staff time to catch up with enquiries after they return from the Christmas break.

If you need wellbeing support during the Winter break or outside of working hours, the 24hr Student Support Helpline can provide you with free, confidential advice day or night. You can call 0800 023 2466, or live chat via the Wisdom app.

Your guide to Christmas opening times on campus over the Winter break.

Help with using the service

How can I submit an enquiry through Ask a Question?

You can access the Ask a Question service using this link, from any device with internet access.

Log in using your University username and password.

How do I use the service?

Once logged in you will be presented with two options:

KNOWLEDGE
> If you are searching for specific information. Use the search function to enter related key words or phrases.

REQUEST
> Use this option to ask your question and be directed to the relevant teams
> Please chose the most appropriate category and submit your query.
> Now we have your request and our teams will respond to you as soon as possible.
> You will be able to see responses in your account, and a copy will also be sent to your email.

Students on certain courses will not be able to login to the service, but relevant contact information will be provided on your screen.

How can I keep track of my questions?

You can see your logged questions and all responses in the 'My Lists' section under 'My Cases'

What if I am having technical issues using the service?

Please report your issues to the IT service desk team who will be able to help.

Is the system accessible?

Full details can be found in the Service Now accessibility statement.

Support Contacts

Careers and Placements

You can reach us by by visiting the Careers Centre on Level 1 Carrington Building, emailing careers@reading.ac.uk or calling 0118 378 8359.

Accommodation

To contact the Accommodation Office to apply to change or cancel your room you should email the Accommodation Team at: accommodationonline@reading.ac.uk To contact the Accommodation office to report a problem with your university accommodation, please use the Halls Hotline webform.

Urgent problems with university accommodation can be reported 24 hours a day on 0800 029 1984.

Disability Advisory Service

The University of Reading welcomes disabled students and has a dedicated Disability Advisory Service. The service offers advice and guidance to students with any disability, mental health condition, or specific learning difficulty (SpLD). The service can be contacted by:

Telephone: 0118 378 4202

Email: disability@reading.ac.uk

The service is based in the Carrington building at Whiteknights Campus, with reception open Monday-Friday, 10:00-16:00.

IT and digital support

You can report issues and seed advice via the IT service desk

Security

The University Security Team can be contacted by:
Phone: 0118 378 7799 (general enquiries)
Phone: 0118 378 6300 (emergencies only)
Email: securitycontrol@reading.ac.uk

Financial Support and Advice

The Student Financial Support Team can be contacted by:
Telephone: 0118 378 55 55
Email: studentfunding@reading.ac.uk
Alternatively, you can visit us on the Ground Floor of the Carrington building.

Drop in sessions run during term time every Monday, Wednesday and Friday from 9:30 to 12:00. You do not need to make an appointment to attend, simply just drop by.

Study Advice

The Study Advice Service can help you develop more effective ways of studying. They are a team of specialists who can offer academic support alongside that given to you by your tutor. They can talk to you about essay and report writing, time management, reading and note-making, exam revision, dissertations and the way you study. You can book a one-to-one advice session, tailor-made to your needs and completely confidential.

Email: studyadvice@reading.ac.uk
Telephone: 0118 378 4242
Where: Ground floor, Library
Drop-in quick queries: 13:00-14:00, Mon-Fri during term time
Bookable one-to-one sessions available: 09:00-17:00

International student support

Contact the International Student Advisory Team

Immigration or Home Office Compliance enquiries email: immigration@reading.ac.uk
General enquiries email: Int.Adv@reading.ac.uk, phone: +44(0)118 378 8038
To book an appointment visit the appointments webpage

Support Centres

Alternatively you can visit your Support Centre in person.

There are four Support Centres located across the Whiteknights and London Road campuses:

- Edith Morley, building foyer - supports School of the Built Environment (SBE), School of Humanities (HUMS), School of Philosophy, Politics and Economics (SPPE) and School of Law

- JJ Thomson, building foyer – supports School of Mathematical, Physical and Computational Sciences (SMPCS), School of Biological Sciences (SBS), School of Chemistry, Food and Pharmacy (SCFP), and School of Archaeology, Geography and Environmental Sciences (SAGES)

- Earley Gate, Agriculture building foyer – supports School of Agriculture, Policy and Development (SAPD), School of Art and Communication Design (SACD), and School of Psychology and Clinical Language Sciences (SPCLS)

- London Road, building 16 – supports Institute of Education (IoE)

You can use our campus maps to help you find the building you need.

In addition, the following specialist advisory services are available in the Carrington building:
Careers, Counselling and Disability, Student Welfare, Student Financial Support, and International Advisory and Visa

Visa and immigration help

If you require visa or immigration assistance, please book an appointment with the International Student Advisory Team, based in the Carrington building. You can book an appointment online or in person at the Student Services reception desk in the Carrington building, ground floor.

Wellbeing

You can talk to someone day or night with the free 24HR Support Line.

Wisdom: Learn, grow, thrive app.

0800 023 2466

Ask us a Question