Faces of Reading

My previous job was in retail so it was quite unsociable and involved long hours. My department gives you flexibility, you have to be in for core hours but you can come in early and then you're off again, it's fantastic.

Following the Professional and Administrative Services (PAS) review, I got the job here as Programme Administrator in August 2016. I work with a good group of people - we all bounce off each other, dig in and help each other out.

There is definitely a focus on staff development - I've recently finished the Springboard Women's Development Programme. My manager gave me the time to go on that course because it was important to me and being part of that cohort was really fulfilling.

I'm also an LGBTQIA+ Ally. I've always considered myself a diversity and LGBTQIA+ ally, mainly because I have a brother who is transgender, so it is something close to my heart. As soon as I heard about the Ally programme, I was very keen to be part of it.

The tutors said I should think about going to university, so I applied to Reading and quit my job to do a sociology degree. I was 32, with children, and was surrounded by 18-year-olds. It was probably the hardest thing I did, trying to manage everything, but it was great.

I graduated in 2003, did a master's and went straight into a PhD. I got a scholarship, which meant my fees were paid in exchange for teaching. I got a job as a research assistant and then lecturer. I really didn't have a vision of where I was going, but every step of the way, I met people who encouraged me.

My current role is Professor in the Institute of Education, and I have a number of leadership responsibilities. My research focuses on aspirations, gender and widening participation. I like to do work and research that's empowering.

The University is made up of lots of different people from different backgrounds and situations. If you want to come, you can and you can make a success of yourself.

I was encouraged by my first manager to use my initiative, to have the courage to develop new processes, to learn about different roles within the wider team and to volunteer for new opportunities – and this is a philosophy I have carried throughout my career. Early on I was also encouraged by a colleague to apply for a secondment, something I would not have independently considered. When I secured my first secondment, I was able to expand my knowledge, my experience and my network further.

Over the past 13 years I have held five different roles, ranging from school-based administration to centralised quality assurance and exams, and now as Head of Timetabling and Booking. I have always enjoyed the huge variety of the roles I have held. No one day is the same and I work with a range of colleagues from both academic and professional services.

My role is now "teaching intensive", which means research is only a minor part of what I do.

As an 18-year-old student, the last thing I thought I would be doing was standing up in front of people giving talks. Showing off my project to prospective students gave me the confidence to do it. I get a buzz out of it now: the different ways of teaching things, thinking about technology and what we can use.

I was made Senior Fellow of the Higher Education Academy in 2014. I have been Head of Department, Director of Teaching and Learning, and Senior Tutor. I am now School Director of Technology Enhanced Learning in the School of Mathematical, Physical and Computational Sciences.

How we do things has changed considerably. We used to have mobile robots to promote our courses, which were part of our outreach activities, now we use massive open online courses (MOOCs). You get people of all ages all over the world doing them. I’m the lead educator for the Begin Robotics MOOC, where anyone can learn about robotics, which features many interactive web pages I developed. I also use such web pages when teaching artificial intelligence, virtual reality and mathematics. They also featured in a recent project about how to make online learning more accessible for all.

It's great to be in an exciting subject area where there's constant innovation and new technology, and where things are continuing to develop.